Ordering

You can place your order using our safe and secure shopping cart for the fastest possible service. After placing your order you will receive e-mail confirmation that your order was received for processing. If you do not receive confirmation receipt please call us immediately. Also you may place your order by phone at 305-949-2989 ~ 800-385-8045. No orders will be process until payment is approved.

Payment                                                                                     

We accept Visa-Mastercard-American Express-DiscoverCard

Florida Residents   

7% Sales tax will be charged to all Florida

Credit Card Fraud   

Credit card fraud is a very serious federal offense and we will aggressively pursue anyone attempting to misuse a credit card number either on the website or by phone. It is our right to cancel, delay or request additional information should we decide and order is suspicious or fraudulent.

Order Processing Time 

All orders are processed within 24-48 hours of receipt.

Substitution    

On occasion products or containers may become unavailable or discontinued from supplier therefore we reserved the right to make substitutions with an items of equal of greater value.

Custom Gift Orders  

All custom gift basket orders require a 50% NON-REFUNDABLE deposit. These baskets are tailored to your specification of food and non-food items and designed as per your request and a signed contract is required before processing your order.

Large Volume Orders   

Please allow 4 to 6 weeks for large volume orders to be completed. It is extremely important that you allow us time to create your baskets in a timely manner. A 50% NON-REFUNDABLE deposit is required along with a signed contract.

Cancellation       

Because orders are processed within 24-48 hours cancellations must be received immediately. Once order has been process and on its way for shipping or local hand delivery it can not be cancelled. Customers are responsible for contacting Joyce's Something Special at 305-949-2989 ~ 800-385-8045. (NOTE: e-mails are not accepted).

Returns/Damaged in Transit      

Every order is carefully inspected prior to shipping we do our best to ensure your gift arrives in perfect condition. Any damages must be reported within 24 hours of delivery so that a claim ticket can be issued. If the original packaging shows obvious signs of damage refuse delivery and contact us immediately at 305-949-2989 ~ 800-385-8045. (Note: Shipping charges are not refundable)