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Delivery/Shipping

 

Local Hand Delivery Same Day Policy:

If your order is place on the website or by telephone before 11:00am (est) it will be scheduled for local hand delivery same day provided that your gift selection has no restrictions. Local hand delivery schedule for same day are Monday – Friday 12:00 pm – 5:00 pm only.

We cannot give you an exact time for your gift basket delivery. If you choose, you may request Rush Delivery or Weekend Delivery for an additional fee. Please call for pricing at (305) 949-2989.

NOTE: No refunds on delivery charges.

 Home Gift Delivery:  

Your recipient will be called prior to delivery. Once contact has been made with your recipient the basket order will be process and scheduled for delivery.  We require “Signature Proof of Delivery” if no one is available after we have confirmed the scheduled date for the delivery an additional re-delivery fee will occur. 

  • NOTE: Absolutely, No  Gift Baskets will be left outside a residential home. NO EXCEPTIONS!

Secured Gated Communities/Condo  Front Desk Delivery:

All gift baskets deliveries requires a “Proof of Signature Delivery” that are being left at the “Concierges or Security Desk” of these complexes. Once signature is obtain at the delivery location Joyce’s Baskets considers the order to be complete. We will not be held responsible for lost, stolen, or not deliver to the recipient.

NOTE: Absolutely, No Gift Baskets will be left without “Proof of Signature Delivery" outside of a resident’s home.  A re-delivery fee will occur if no one is available to sign for the basket after we have confirmed with your recipient. No refunds on delivery charges.

Office Gift Delivery:

No gift basket will be left at any office without a signature of "Proof of Delivery" If no one is available the basket will not be left and a re-delivery fee will occur.

 Local Hotel Deliveries:

All gift baskets are delivered directly to one of these designated areas Concierge Desk, Guest Services or Bell Captains Desk. Joyce’s Baskets requires “Signature Proof of Delivery, Date and Time” at the delivery location once this is established we consider the order to be complete. We will not be responsible for lost, stolen or not deliver to the guest by hotel staff. We cannot control what happens after the gift has been delivered and signed for by the hotel.  

Fruit Gift Baskets:

Our fruit gift baskets are made fresh each and every order we offer NO REFUNDS, CREDITS or EXCHANGES. For residential deliveries we contact your recipient prior to scheduling to ensure that someone will be home and available to "Sign as Proof of Delivery. Upon this confirmation with your recipient that someone will be available, your fruit basket will be created and scheduled for delivery on the date we confirmed with your recipient that someone will be at the resident to sign proof of delivery. A re-delivery fee will occur if no one is available to sign for proof of delivery. 

  • NOTE: Absolutely, No Fruit Basket or any other Gift Baskets will be left outside a residential home. NO EXCEPTIONS!

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Shipping Policy:

  • Orders received by 2 pm (EST) Monday – Thursday will be shipped the same day.
  • Orders received after 2 pm (EST) will be shipped the following business day.
  • Shipping days are Monday – Thursday with no shipping on Fridays, Weekends or Holidays.
  • We ship only within the United States.
  • We do not ship to P.O. Boxes or APO/FPO Military Addresses.
  • All baskets are shipped via ground with signature required for delivery.
  • The shipping cost is determined by the weight, size, and zip code destinations
  • Fed Ex shipping ground delivery is 3–5 business days (weekends, holidays not included).
  • Shipping charges and Sales tax (if appl) are not included in the basket price. 

      NOTE: No refunds on shipping charges.

An additional charge will incur if a package is delayed or returned due to an incorrect address. If we find that we are at fault in sending a package incorrectly we will not charge the additional fee to you. No refunds on gift baskets that are refused and return back to us at the address location. 

NOTE:   We do not ship chocolates during the summer months we will substitute the item for and equal or greater value.

                                  We reserve the right to change these policies without notice.