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What happens when I place my order on your website?
You will automatically receive a confirmation number that your order was successfully received please print and keep your receipt with the order number if you need to contact us at 305-949-2989 ~ 800-385-8045.
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What methods of payments do you accept?
We accept Visa – MasterCard - American Express – Discover Card
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Is my online credit card purchase safe?
Yes - statistically it is safer to use your credit card over the internet than in a department store or restaurant.
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How do I get a copy of my invoice?
You can receive your paid invoice by e-mail please state that you request a paid invoice vai e-mail and one will be provided to you.
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When will my credit card be charged for my purchase?
All orders placed either over the internet or by phone will be processed prior to local delivery or nationwide shipping. If your card is decline your order will not be process.
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Can I cancel my order?
You may cancel your order – However, please do so immediately by calling 1-800-385-8045. If your order is already en route to be delivered or shipped we are unable to honor your request to cancel.
NOTE: No refunds, exchanges or cancellations on Custom Gift orders once approved or Fresh Fruit Baskets. Please see review below our policy on "RESIDENTIAL HOME DELIVERIES"
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How can I contact Joyce’s Something Special, Inc?
You can contact us by telephone at (800) 385-8045 during normal business hours or e-mail to
joycesbaskets@gmail.com
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Can I get a Custom Basket Order?
We are delighted to create a custom basket tailored for the recipient. Call us at (800)385-8045 to discuss your gifting needs.
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Can you handle Large Volume Corporate or Personal Orders?
Absolutely! Our corporate gift services department is just a phone call away and will be pleased to handle your request. You will be assigned a gift professional to process your request from start to finish. Call us at (800)-385-8045
All you have to do is e-mail to
joycebaskets@gmail.com
or phone us at (800) 385-8045. Each gift list should include your recipient names, addresses, phone numbers and your personal enclosure message to each. We’ll do the rest.
For an additional fee, we can also give your gifts a more personal touch - by imprinting the ribbon with your company name or slogan.
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Sales Tax
7% Florida sales tax.
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Local Hand Delivery Charges
Delivery charges are based on the city in which your basket is being hand delivered.
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What are my Shipping Charges?
To keep the cost of shipping down, we ship ground unless otherwise requested. If you choose to ship other than ground service, you will be charged the additional fee. See our shipping page for more details.
Do you Ship to Hospitals?
Due to hospital mailroom delays and unexpected early patient discharges, we do not ship gift baskets to hospitals. It is better to ship/local hand delivery your gift basket directly to the patient's home address where they can enjoy the gift basket that you have selected.
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Do you offer International Shipping?
We are sorry, but at this time we do not ship outside of the
United States
. However, should you need gift services for
Canada
, we have an affiliate to handle your request by calling us at (800) 385-8045.
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How long does it take for my order to be local hand delivered?
Local hand deliveries are normally the next business day, unless otherwise specified. However, that may not be possible due to scheduling. Our normal local delivery schedule is
11:00 am - 5:00 pm
Monday through Friday. We cannot give you an exact time for your basket delivery.
If you choose, you may request Same Day, Rush Delivery or Weekend Delivery for an additional fee. Please call for pricing (800)-385-8045.
NOTE: Gift Baskets deliveries made to residential homes will be called prior to delivery to ensure someone will be home. Once confirmation has been received your order will be delivererd. If no one is home after we have confirmed delivery schedule a re-delivery fee will occur. No deliveries will be left outside a resident home.
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How will I know if my order has been shipped?
You will receive an e-mail confirmation of your shipment along with your tracking number. Normal shipping time is 3 to 5 business days. We ship Monday through Thursday after the order is placed depending on the destination location. See our Shipping Page for more details.
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When is my gift basket made? Are they made ahead of time and stored until purchased?
Our gift baskets are created ondemand - as our customers purchase them, they are created in our facility. We don’t believe in pre-made gift selections produced ahead of time. This ensures that each basket is made with care and the freshest products are used.
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Local Fruit Basket? Gift Basket Deliveries to Residential Homes?
Because our fruit baskets are made fresh upon your order we offer no refunds, credits or exchanges on fruit baskets being delivered locally, we contact your recipient prior to the scheduled date of delivery to ensure that someone will be home and available to sign as proof of delivery. Upon this assurance that someone will be available, your fruit basket will be created and delivered the same day it is confirmed by your recipient. A re-delivery fee will occur if no one is available to sign for proof of delivery.
NOTE: All Gift Baskets deliveries made to residential homes will be called prior to delivery to ensure someone will be home. Once confirmation has been received your order will be delivererd. If no one is home after we have confirmed delivery schedule a re-delivery fee will occur. No deliveries will be left outside a resident home.
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Will I receive e-mails on specials that you offer?
If you give us permission to e-mail you from time to time, you will receive special promotions before they are actually put on our website.
We do not send our customers emails on a daily or weekly basis. We do not believe in sending mindless emails - to us that is a form of SPAMMING!
At any time you can choose to opt out from receiving special promotional emails. We respect the privacy of our customers.
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