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What happens when I place my order on your
website?
You
will automatically receive a confirmation number
that
your
order was successfully received please keep your receipt
order number if you need to contatct
us.
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What methods of payments do you
accept?
We
accept Visa – MasterCard - American Express – Discover
Card
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Is my online credit card purchase
safe?
Yes -
statistically it is safer to use your credit card over the
internet than in a department store or
restaurant.
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How do I get a copy of my
invoice?
You can
receive your paid invoice by e-mail, fax or regular
mail.
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When will my credit card be charged for my
purchase?
All
orders placed either over the internet or by phone will be
processed prior to local delivery or nationwide
shipping.
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Can I cancel my order?
You may cancel your
order – However, please do so immediately by calling
1-800-385-8045. If your order is already en route to be
delivered or shipped we are unable to honor your request to
cancel. NOTE: No refunds, exchanges or cancellations on
Custom Gift orders once
approved.
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How can I contact Joyce’s Something Special,
Inc?
You can contact us by
telephone at 1-800-385-8045 during normal business hours or
e-mail to joycesbaskets@gmail.com
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Can I get a Custom Basket
Order?
We are
delighted to create a custom basket tailored for the
recipient. Call us at 1-800-385-8045 to discuss your gifting
needs.
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Can you handle Large Volume Corporate or Personal
Orders?
Absolutely! Our corporate gift services
department is just a phone call away and will be pleased to
handle your request. You will be assigned a gift professional
to process your request from start to finish. Call us at
1-800-385-8045
All you have to do is e-mail
to joycebaskets@gmail.com or phone us at 1-800-385-8045. Each gift list should
include your recipient names, addresses, phone numbers and
your personal enclosure message to each. We’ll do the rest.
For an
additional fee, we can also give your gifts a more personal
touch - by imprinting the ribbon with your company name or
slogan.
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Sales Tax
7% Florida
sales tax.
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Local Hand Delivery
Charges
Delivery charges are based on the county
in which your basket is being delivered.
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What are
my Shipping Charges?
To keep
the cost of shipping down, we ship ground unless otherwise
requested. If
you choose to ship other than ground service, you will be
charged the additional fee. See our shipping page for more
details.
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Do you
offer International Shipping?
We are
sorry, but at this time we do not ship outside of the
United
States. However, should you
need gift services for
Canada, we have an affiliate to handle your
request by calling us at 1-800-385-8045.
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How long
does it take for my order to be local hand
delivered?
Local
hand deliveries are normally the next business day, unless
otherwise specified. However, that may not be possible due to
scheduling. Our normal local delivery schedule is
11:00 am - 4:00
pm
Monday through Friday. We cannot give you an exact time for
your basket delivery.If you choose,
you may request Same Day, Rush Delivery or Weekend Delivery
for an additional fee. Please call for
pricing.
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How will I know if my
order has been shipped?
You will receive
an e-mail confirmation of your shipment along with your
tracking number. Normal shipping time is 3 to 5 business days Monday through
Thursday after the order is placed depending on the
destination location. See our Shipping Page for more
details.
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When is
my gift basket made? Are they made ahead of time and stored
until purchased?
Our gift
baskets are made on demand -
as our customers purchase them, they are created in our
facility. We don’t believe in pre-made gift selections
produced ahead of time. This ensures that each basket is made
with care and the freshest products are
used.
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Are Local Fruit
Basket Deliveries Made to Residential Homes?
Because we offer
no refunds, credits or exchanges on fruit baskets being delivered
locally, we contact your recipient before the scheduled date
of delivery to ensure that someone will be home and
available to sign as proof of delivery. Upon this assurance
that someone will be available, your fruit basket will be
created and delivered the same day it is confirmed by your
recipient. A re-delivery fee will occur if no one is available
to sign for proof of delivery.
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Will I
receive e-mails on specials that you
offer?
If you
give us permission to e-mail you from time to time, you will
receive special promotions before they are actually put on our
website.
We do
not send our customers emails on a daily or weekly basis. We
do not believe in sending mindless emails - to us that is a
form of SPAMMING!
At any time you can
choose to opt out from receiving special promotional emails.
We respect the privacy of our customers.
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