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Frequently Asked Questions

§         What happens when I place my order on your website?

You will automatically receive a confirmation number  that your order was successfully received please keep your receipt order number if you need to contatct us. 

 

§         What methods of payments do you accept?

We accept Visa – MasterCard - American Express – Discover Card

 

§         Is my online credit card purchase safe?

Yes - statistically it is safer to use your credit card over the internet than in a department store or restaurant.

 

§         How do I get a copy of my invoice?

You can receive your paid invoice by e-mail, fax or regular mail.

 

§         When will my credit card be charged for my purchase?

All orders placed either over the internet or by phone will be processed prior to local delivery or nationwide shipping.

 

§         Can I cancel my order?

You may cancel your order – However, please do so immediately by calling 1-800-385-8045. If your order is already en route to be delivered or shipped we are unable to honor your request to cancel. NOTE: No refunds, exchanges or cancellations on Custom Gift orders once approved.

 

§         How can I contact Joyce’s Something Special, Inc?

You can contact us by telephone at 1-800-385-8045 during normal business hours or e-mail to joycesbaskets@gmail.com

 

§         Can I get a Custom Basket Order?

We are delighted to create a custom basket tailored for the recipient. Call us at 1-800-385-8045 to discuss your gifting needs.

 

§         Can you handle Large Volume Corporate or Personal Orders?

Absolutely! Our corporate gift services department is just a phone call away and will be pleased to handle your request. You will be assigned a gift professional to process your request from start to finish. Call us at 1-800-385-8045

 

All you have to do is e-mail to joycebaskets@gmail.com or phone us at 1-800-385-8045. Each gift list should include your recipient names, addresses, phone numbers and your personal enclosure message to each. We’ll do the rest.

For an additional fee, we can also give your gifts a more personal touch - by imprinting the ribbon with your company name or slogan.

 

§         Sales Tax

7% Florida sales tax.

 

§         Local Hand Delivery Charges

Delivery charges are based on the county in which your basket is being delivered.

 

§         What are my Shipping Charges?

To keep the cost of shipping down, we ship ground unless otherwise requested.  If you choose to ship other than ground service, you will be charged the additional fee. See our shipping page for more details. 

 

 

§         Do you offer International Shipping?

We are sorry, but at this time we do not ship outside of the United States. However, should you need gift services for Canada, we have an affiliate to handle your request by calling us at 1-800-385-8045.

 

§         How long does it take for my order to be local hand delivered?

Local hand deliveries are normally the next business day, unless otherwise specified. However, that may not be possible due to scheduling. Our normal local delivery schedule is 11:00 am - 4:00 pm Monday through Friday. We cannot give you an exact time for your basket delivery.If you choose, you may request Same Day, Rush Delivery or Weekend Delivery for an additional fee. Please call for pricing.

 

§         How will I know if my order has been shipped?

You will receive an e-mail confirmation of your shipment along with your tracking number. Normal shipping time is 3 to 5 business days Monday through Thursday after the order is placed depending on the destination location. See our Shipping Page for more details. 

 

 

§         When is my gift basket made? Are they made ahead of time and stored until purchased?

Our gift baskets are made on demand - as our customers purchase them, they are created in our facility. We don’t believe in pre-made gift selections produced ahead of time. This ensures that each basket is made with care and the freshest products are used.

 

§         Are Local Fruit Basket Deliveries Made to Residential Homes?

Because we offer no refunds, credits or exchanges on fruit baskets being delivered locally, we contact your recipient before the scheduled date of delivery to ensure that someone will be home and available to sign as proof of delivery. Upon this assurance that someone will be available, your fruit basket will be created and delivered the same day it is confirmed by your recipient. A re-delivery fee will occur if no one is available to sign for proof of delivery.

 

§         Will I receive e-mails on specials that you offer?

If you give us permission to e-mail you from time to time, you will receive special promotions before they are actually put on our website.

 

We do not send our customers emails on a daily or weekly basis. We do not believe in sending mindless emails - to us that is a form of SPAMMING!

 

At any time you can choose to opt out from receiving special promotional emails. We respect the privacy of our customers.

 



Local Phone #: 305-949-2989
Toll Free Phone #: 800-385-8045
Email: joycesbaskets@gmail.com

*Gift baskets on this site are examples of our work. Basket photos may differ from the actual gift basket ordered as sometimes items or containers are not available or have been discontinued.
We reserve the right to substitute in all baskets a similar item or container with an equal or greater value.

All gift baskets pictured are original designs and protected by copyright laws.

© 2002 - 2008 Joyces Something Special, Inc. Designed by: Hyper Horse
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